#MAGICALVILLAGES-Northern Valleys Route from 940 €

Description

Discover the magic of charming villages

Embark on a unique journey through nine villages with history, culture and spectacular landscapes. From the wine-growing lands of La Rioja to the majestic mountain landscapes of Castilla y León, this route will take you to discover authentic rural gems. Over the course of nine unforgettable days, we will explore ancient castles, monasteries and vineyards, immerse ourselves in nature with hiking trails and mountain adventures, and taste the exquisite local cuisine at each stop. Let yourself be seduced by the tradition, flavour and beauty of these destinations, and live an experience that combines history, adventure and relaxation in an incomparable environment. Get ready for an unforgettable getaway!

Read more

Read less

8Nights

8Destinations

8Accommodation

Visiting

Enlarge map

Days 1, 2

Viana

Days 2, 3

Elciego

Days 3, 4

Cuzcurrita de Rio Tiron

Days 4, 5

Santa Gadea del Cid

Days 5, 6

Valdegovia

Days 6, 7

El Astillero

Days 7, 8

Castillejo de robledo

Days 8, 9

Duruelo de la sierra

Day 1 – Arrival in Viana

You will arrive in Viana after lunch, at noon. Upon arrival, you will stay at the Hotel Palacio Pujadas or the Hospedería los Parajes, both with their own restaurant that prepares exquisite traditional dishes of the region.

After checking in and dropping off your bags, you will depart at 2:00 PM for a half-day tour with a local guide (duration: 3 hours). During this activity, an expert will explain the wine history of the area as you visit a local winery and taste a selection of iconic wines. If you have time, you will complement the experience with a walk through the historic center and a visit to the imposing Church of Santa María. Upon returning to the accommodation, you will enjoy dinner at the hotel, with the following options:

Hotel Palacio Pujadas: Its restaurant offers Rioja-style cod.
Hospedería los Parajes: It stands out for its traditional cuisine, specialising in Rioja-style cod.

Read more

Read less

Day 2 – from Viana to Elciego (25 km journey, 30 minutes by car)

You will start the day with breakfast at 08:00 h in Viana. After enjoying a hearty breakfast, you will start a guided walking tour of the historic center, where you will explore squares, monuments, and traditional streets (duration: 1.5 hours). Then, you will participate in a complementary cultural activity, such as a visit to a small local museum or a craft workshop (duration: 1 hour). Take advantage of the time to take pictures and enjoy the local atmosphere.

At 12:00 pm, you will leave the hotel, drop off your bags at reception and immediately do a short additional free activity (e.g. a walk in the central park) for 30 minutes. At 1:00 PM, you will enjoy lunch at a local restaurant in Viana, with the following options:

El Portillo Restaurant – specialty: Rioja-style cod.
Casa Armendariz cider house – specialty: Rioja-style cod.
Asador Tres Tinas Restaurant – specialty: chops with vine shoots.

At 2:30 p.m., you will depart for Elciego, arriving at 3:00 p.m.

In Elciego, you will check in at the Casa Rural Rojanda or the Hotel Marqués de Riscal, both with their own restaurant. There, you will enjoy a winery tour with tasting (duration: 2 hours) at the iconic Marqués de Riscal winery, where an oenologist will explain the production process and invite you to taste their best wines. During the afternoon, you will take a relaxing walk through the historic center and its charming viewpoints. Finally, you will return to the accommodation and have dinner.

Accommodation and dinner options in Elciego:

Casa Rural Rojanda: Their restaurant prepares, for example, baked lamb.
Hotel Marqués de Riscal (with sur.) – in addition, at Taberna 1583 you can taste grilled sirloin.

Read more

Read less

Day 3 - De Elciego - Cuzcurrita del Río Tirón (40 km, 40 min drive)

After enjoying a tasty breakfast in Elciego, you will start your day with a specific cultural activity: you will take a guided tour of the Museum of Riojan Tradition, where a local expert will introduce you to the history, artisanal techniques and customs that have forged the identity of La Rioja. This experience lasts approximately 1 hour and will allow you to get to know the cultural heritage of the region in depth.

At 12:00 p.m., you will check out of the hotel and leave your bags at reception. Immediately after, you'll enjoy a short free activity: a relaxing 30-minute walk through the charming streets of Elciego, ideal for taking advantage of the local atmosphere before lunch.

At 1:00 pm, you'll head to a local restaurant in Elciego to feast on a traditional lunch. You can choose between the Marqués de Riscal Restaurant, where it is recommended to taste its exquisite roast lamb, or the Taberna 1583, renowned for its authentic grilled sirloin, two proposals that highlight the unique flavour of Riojan cuisine.

Once lunch is over, at 2:30 p.m. you will depart for Cuzcurrita del Río Tirón. The journey is approximately 40 km, which translates into about 40 minutes by car, arriving at the destination around 3:10 p.m. Upon arrival in town, you will check in at your accommodation – either at the Hostal El Botero, the Palacio de Cuzcurrita or the Hotel Teatrisso – before starting the afternoon activity.

During the afternoon, you will participate in a Riojan cooking workshop, a paid activity in which a local chef will teach you traditional techniques and recipes, culminating in the tasting of your own creations. This activity lasts approximately 2 hours and will allow you to take a piece of the culinary tradition of La Rioja with you.

The day will close with dinner at the accommodation. For example, at the Hostal El Botero or at the Palacio de Cuzcurrita you can enjoy a delicious plate of Rioja-style beans, while at the Hotel Teatrisso they offer traditional cuisine alternatives adapted to your preferences, always accompanied by an excellent wine.

Read more

Read less

Day 4 - From Cuzcurrita del Río Tirón to Santa Gadea del Cid (60 km, 1h by car)

After enjoying a comforting breakfast in Cuzcurrita, you will have the opportunity to do a free activity beforehand: a self-guided walk through the old town for about 45 minutes. This extended tour will allow you not only to capture the latest charms of the town, but also to stop at some points of interest, such as viewpoints or small squares, which reflect the local essence.

At 12:00 p.m., you will check out and leave your bags at reception. Immediately after, before having lunch, you can enjoy another free activity: a relaxing tour around the village for another 30 minutes, ideal to say goodbye to the local atmosphere and breathe in the tranquility of the area.

At 1:00 PM, you'll enjoy lunch at a local restaurant in Cuzcurrita. Here you can choose between, for example, tasting an exquisite grilled T-bone steak at the Asador Aker or delighting yourself with other Riojan delicacies at the Casa Guillermo Restaurant.

Once lunch is over, at 2:00 p.m. you will depart for Santa Gadea del Cid, traveling approximately 60 km in 1 hour by car, and arriving at the destination around 3:00 p.m. Upon arrival, you will check in at the Casa Rural Quinta Plazo or the Casa de la Roca, two cozy establishments with authentic culinary proposals.

During the afternoon, you will participate in the Ebro River and Puente Roto Hiking Route, a paid activity guided by a local expert. Lasting approximately 2 hours, you will walk along the river, cross the iconic Broken Bridge and enjoy stunning panoramic views, as well as complement the experience by visiting the medieval wall and fortified church of the village.

The day will close with dinner at the accommodation. At Casa Rural Quinta Term, the restaurant prepares, for example, black pudding from Burgos with peppers, while at Casa de la Roca you will enjoy a varied menu of traditional dishes adapted to your preferences, always accompanied by excellent wine.

Read more

Read less

Day 5 - From Santa Gadea del Cid to Valdegovía (50 km, 50 min drive)

After enjoying a comforting breakfast in Santa Gadea, you will have the opportunity to do a free activity beforehand: a self-guided walk through the old town for about 45 minutes, which will allow you to capture the last charms of the town and stop at small viewpoints and representative squares.

At 12:00 p.m., you will check out and leave your bags at reception. Immediately after check-out, to make the most of the time until lunch, you will take another free activity: a relaxing 30-minute tour around the village, which will allow you to say goodbye to the local atmosphere.

At 1:00 p.m., you will enjoy lunch at a local restaurant in Santa Gadea; here you can choose between the Porticada Restaurant, ideal for tasting an exquisite roast lamb, or the Monumento al Pastor, which offers other local specialties, always accompanied by excellent wine.

Once lunch is over, at 2:00 p.m. you will depart for Valdegovía, traveling approximately 50 km in 50 minutes and arriving at the destination around 3:00 p.m. Upon arrival, you will check in at the Arkamo Atea Rural House or at the Montehermoso Farmhouse, two establishments with their own restaurant that offers authentic local cuisine.

During the afternoon, you will participate in the Hiking Route in the Valderejo Natural Park, a paid activity guided by a local expert. With an approximate duration of 2 hours, you will explore trails surrounded by rich biodiversity and enjoy breathtaking panoramic views of the natural environment, ending the activity around 5:00 p.m.

After the route, you will enjoy a 30-minute break, where you can relax and refresh. Afterwards, to close the day in a quiet way, you will do an additional relaxed activity: a short walk through a nearby natural viewpoint or a visit to a small local tasting center, where you can taste some typical products of the area in a relaxed atmosphere.

The day will close with dinner at the accommodation, where you will taste a varied menu of typical dishes of the region. For example, at the Arkamo Atea Rural House you can enjoy specialties such as a lamb stew with seasonal vegetables and homemade desserts that reflect the Riojan tradition, while at the Montehermoso Farmhouse diners will delight in traditional homemade dishes, such as beans with sacraments, all accompanied by excellent local wine.

Read more

Read less

Day 6 - Valdegovía - Astillero (120 km, 1h 30 min by car)

After enjoying a hearty breakfast in Valdegovía, you will have the opportunity to do a free activity beforehand: a self-guided walk around the village for about 45 minutes. On this tour, you'll be able to admire the characteristic rural architecture, with its stone houses, traditional facades, and ornate details that reflect the rich history of the area. It is suggested to follow a route that takes you through the less traveled streets, where you can stop in small squares, observe carved portals and solid wood doors, and enjoy the red tiles that crown each house, thus discovering those small corners that make the essence of Valdegovía unique.

At 12:00 p.m., you will check out and leave your bags at reception. Immediately after, to make the most of the time until lunch, you will take another free activity: a relaxing 30-minute tour around the village. On this second walk, you will enter rural paths that border the fields and vineyards, where the fresh air and the tranquility of the landscape will allow you to say goodbye to the local atmosphere. During this journey, you will observe centuries-old olive groves and extensive traditional orchards, while the horizon is dressed in colors and nature is shown at its best, offering you a sensory and relaxing experience before continuing with the day.

At 1:00 PM, you will enjoy lunch at a local restaurant in Valdegovía. Here you can choose between the Mesón Vaderejo, ideal for tasting exquisite beans with sacraments, or the Asador Gobea, renowned for its Navarrese-style trout, both options accompanied by excellent local wine.

Once lunch is over, at 2:00 p.m. you will depart for El Astillero, traveling approximately 120 km in 1 hour and 30 minutes and arriving at the destination around 3:30 p.m. Upon arrival, you will check in at the Vistapark Inn or the Las Anclas Hotel, two establishments with their own restaurant that offer seafood and regional specialties.

During the afternoon, you will enjoy an activity at El Astillero: you will walk along the charming Paseo Marítimo and the port, where you can appreciate the maritime atmosphere and the activity of the area. This experience, of a relaxed nature, lasts approximately 2 hours.

After the tour is over, you'll enjoy a 30-minute break to freshen up and relax. Later, to close the day in a quiet way, you will do an additional relaxed activity: a short walk on the beach or a visit to a terrace overlooking the sea to enjoy a coffee or soft drink, thus completing a unique sensory experience.

The day will close with dinner at the accommodation. At the Vistapark Inn, you can enjoy a careful selection of seafood dishes—for example, a grilled seafood dish prepared with fresh ingredients—while at the Hotel Las Anclas they offer specialties such as hake casserole, both options accompanied by excellent local wine and menus adaptable to your preferences.

Read more

Read less

Day 7 - Astillero - Castillejo de Robledo (160 km, 2h by car)

You will start the day with breakfast at El Astillero. If you did not take advantage of the boat trip the day before, you will have the option of doing it this morning as a paid activity, an ideal opportunity to enjoy the beauty of the coastline and the maritime environment.

At 12:00 p.m., you will check out and leave your bags at reception. Then, before lunch, you'll do a free activity to make the most of your morning. You can choose between a self-guided walk through the fishing port, where you will observe the daily activity of the sailors and learn about the maritime history of the area, or a short visit to a local market, where you will discover fresh products and specialties of the region. This activity will last 30 minutes.

At 1:00 PM, you'll enjoy lunch at a local restaurant in El Astillero. You will have the option to choose between the Tasca Orconera, famous for its fresh and crispy squid squid, or the Portilla Bar, which stands out for its delicious hake casserole, both options accompanied by excellent local wine.

Once lunch is over, at 2:00 p.m. you will depart for Castillejo de Robledo, traveling approximately 160 km in 2 hours, arriving at the destination around 4:00 p.m. Upon arrival, you will check in at your accommodation, either at the Isabel y Fernando Rural House or at the Casona del Royo, both with their own restaurant serving authentic regional dishes.

During the afternoon, you will participate in a winery tour with tasting, a paid activity guided by a local expert, in which you will discover the secrets of traditional winemaking and taste wines made by hand. This activity will last approximately 2 hours.

Afterwards, you will enjoy a relaxing walk through the old town of Castillejo, where you can visit the Romanesque church and soak up the historical atmosphere and traditional architecture of the town.

The day will close with dinner at the accommodation. At Casa Rural Isabel y Fernando, the restaurant prepares a traditional menu that highlights the flavours of the area, with dishes such as oven-roasted lamb accompanied by salad from the garden, followed by a homemade dessert such as almond cake. Meanwhile, in the Casona del Royo, a complete proposal of regional cuisine is offered, with specialties such as Castilian soup, the traditional lamb chops with vine shoots, and typical desserts such as homemade egg flan. Both options will always be accompanied by an excellent wine from the region and adapted to your preferences.

Read more

Read less

Day 8 - Castillejo de Robledo - Duruelo de la Sierra (80 km, 1h 15 min by car)

You will start the day with breakfast in Castillejo de Robledo, enjoying a rural and relaxed atmosphere.

Before check-out, you will have the opportunity to do a free activity beforehand to take advantage of the morning. You can take part in a self-guided tour around the castle of Castillejo de Robledo, a historical enclave linked to the legend of the Cantar de Mio Cid. For 45 minutes, you can stroll through the ruins of the castle, explore its medieval walls, and enjoy panoramic views of the valley, while learning more about the history and strategic importance of the site in the Middle Ages.

At 12:00 p.m., you will check out and leave your bags at reception. Immediately after, to make the most of the time until lunch, you will take another free activity: a self-guided walk through the vineyards and rural roads of Castillejo, where you can contemplate the landscapes of the Ribera del Duero, get to know the local flora and fauna and enjoy the pure air of the area. This tour will last 30 minutes.

At 1:00 PM, you'll enjoy lunch at a local restaurant in Castillejo de Robledo. You can choose between the Venta de Corpes Restaurant, where the exquisite roast suckling pig stands out, or La Casona de la Vid, which offers, among other specialties, the traditional homemade Castilian soup, both options accompanied by an excellent wine from the Ribera del Duero.

Once lunch is over, at 2:00 p.m. you will depart for Duruelo de la Sierra, traveling approximately 80 km in 1 hour and 15 minutes, arriving at the destination around 3:15 p.m. Upon arrival, you will check in at your accommodation, either at the Eco Urbión or at the Hostería de Castroviejo, both with their own restaurant and specialized in dishes from the mountains.

During the afternoon, you will participate in an exciting adventure activity: the Via Ferrata in Duruelo de la Sierra, a paid experience guided by local experts. This tour, with an approximate duration of 2 hours, includes:

Five suspension bridges (or Tibetan)
A hanging walkway
A balance post
A Nepalese bridge
Rock Anchor Ladders
A stunning viewpoint with panoramic views
And the grand finale: a 164-metre-long zip line

After this intense activity, you will enjoy a 30-minute break to relax and refresh in the accommodation. Later, to close the day in a quiet way, you will do a free and relaxed activity: a walk through the pine forests of Duruelo, where you can breathe fresh air and enjoy the tranquility of the natural environment for about 30 minutes.

The day will close with dinner at the accommodation. At Eco Urbión, its restaurant offers specialties such as stewed veal from the mountains with local mushrooms, while at the Hostería de Castroviejo a varied menu of typical dishes from the mountains is presented, such as lamb stew, all accompanied by excellent local wine and menus adapted to your preferences.

Read more

Read less

Day 9 - Last day in Duruelo de la Sierra and return

After a last breakfast at our hotel, we will enjoy a relaxed activity to close the experience in the best possible way. We will take a guided walk through the lush pine forests of Duruelo de la Sierra, a tour that will allow us to connect with nature, breathe fresh air and marvel at the impressive mountain landscapes. During this walk, of approximately 1 hour, we will travel along trails surrounded by imposing Scots pines and crystal clear streams, observing the flora and fauna of the environment and appreciating the tranquility of the landscape.

If the weather permits, we can complement the morning with a free visit to the Fuente del Berro, a natural spring located in the middle of the mountains, where water gushes from the rock uninterruptedly. This corner is ideal for taking the last photographs of the trip and relaxing before starting the return.

Finally, at 12:00 p.m., we will check-out at our accommodation and return home, taking with us unforgettable memories of this adventure full of nature, history and gastronomy. This experience will have been a unique opportunity to discover the charms of the Magical Towns, explore unknown corners and enjoy the best traditional cuisine of each region visited.

Read more

Read less

Guide languages

Español

Meeting point

According to the final itinerary

Itinerary

Day 1: Viana

Day 2: Viana, Elciego

Day 3: Elciego, Cuzcurrita de Rio Tiron

Day 4: Cuzcurrita de Rio Tiron, Santa Gadea del Cid

Day 5: Santa Gadea del Cid, Valdegovia

Day 6: Valdegovia, El Astillero

Day 7: El Astillero, Castillejo de robledo

Day 8: Castillejo de robledo, Duruelo de la sierra

Day 9: Duruelo de la sierra

Included

This route includes:

❖ 8 nights accommodation with breakfast, in rural, local or charming accommodations

❖ 8 lunches in typical restaurants with wine

❖ 8 dinners in typical restaurants with wine

*Menus can be adapted to the customer

❖ Half-day visits, with a local guide and in all the Magical Towns

❖ Visit of Winery in Elciego with Tasting

❖ Hiking Route in Santa Gadea del Cid: Ebro River Hiking Route and Broken Bridge

❖ Hiking Route in the Valderejo Natural Park in Valdegovía

❖ Winery Tour in Castillejo Robledo with Tasting

❖ Via Ferrata in Duruelo de la Sierra: five suspension or Tibetan bridges, a hanging walkway, a balance post, a Nepalese bridge, stairs, a beautiful viewpoint and ends with a 164m zip line.

❖ Available or similar accommodations:

➢ Viana – Hotel Palacio Pujadas or Hospedería los Parajes

➢ Elciego – Casa Rural Rojanda or Hotel Marqués de Riscal (with sup.)

➢ Cuzcurrita del Río Tirón – Hostal El Botero or Palacio de Cuzcurrita or Hotel Teatrisso

➢ Santa Gadea del Cid – Casa Rural Quinta Término o Casa de la Roca

➢ Valdegovía - Casa Rural Arkamo Atea or Caserío Montehermoso

➢ Astillero - Hostería Vistapark or Hotel Las Anclas

➢ Castillejo de Robledo – Casa Rural Isabel y Fernando or Casona de el Royo

➢ Duruelo de la Sierra – Eco Urbión or Hostería de Castroviejo

❖ Available restaurants or similar:

➢ Viana – El Portillo Restaurant or Casa Armendariz Cider House or Restaurante Asador Tres Tinas

➢ Elciego – Marqués de Riscal Restaurant (with a sur) or Taberna 1583

➢ Cuzcurrita del Río Tirón – Aker Grill or Casa Guillermo Restaurant

➢ Santa Gadea del Cid – Porticada Restaurant or Monument to the Shepherd

➢ Valdegovía – Mesón Vaderejo or Asador Gobea

➢ Astillero - Tasca Orconera or Bar Portilla

➢ Castillejo de Robledo – Venta de Corpes Restaurant or La Casona de la Vid

➢ Duruelo de la Sierra – Torre Blanca Restaurant or Narcis Bar

❖The route is available from 1 pax

➢ The base price includes all services in your own transport.

Excluded

Transport

Photo gallery

27 photos

Possible accommodations

8 accommodations

Viana

Palacio de Pujadas by MIJ

8.4

View accommodation

Elciego

Hotel Marqués de Riscal, a Luxury Collection Hotel, Elciego

View accommodation

Elciego

Casa Rojanda

8.9

View accommodation

Cuzcurrita de Rio Tiron

El Botero

View accommodation

Cuzcurrita de Rio Tiron

Teatrisso Hotel Palacio

9.5

View accommodation

Santa Gadea del Cid

Hotel Rural Venta del Término

View accommodation

Valdegovia

Arkamo Atea

View accommodation

Duruelo de la sierra

Casa Rómulo

8.4

View accommodation

Basic information on Data Protection

Responsible

The Genuine Travel Experiences SL.

Objective

Online service provision.

Web user management.

Commercial communications related to our services.

Legitimation

Consentimiento expreso e interés legítimo.

Recipients

No se ceden datos a terceros, salvo obligación legal.

User Rights

Access, rectification, deletion and portability of your data, limitation, and opposition to its processing, as well as not being subject to decisions based solely on the automated processing of your data.

At The Genuine Travel Experience S.L., we work to offer you the best possible experience through our products and services. In some cases, it is necessary to collect information to achieve this. We care about your privacy and believe we should be transparent about it.

For this reason, and for the purposes of the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 of 2016 (hereinafter, “GDPR”) regarding the protection of natural persons with regard to data processing personal data and the free circulation of these data, and Law 34/2002, of July 11, on Information Society Services and electronic commerce (hereinafter, “LSSI”), The Genuine Travel Experience S.L. informs the user that, as data controller, it will incorporate the personal data provided by users into an automated file.

Our commitment begins by explaining the following to you:

Your data is collected so that the user experience improves, considering your interests and needs.
We are transparent about the data we collect about you and why we do it.
Our intention is to offer you the best possible experience. Therefore, when we are going to use your personal information, we will always do so in compliance with the regulations and, when necessary, we will request your consent.
We understand that your data belongs to you. Therefore, if you decide not to authorize us to process them, you can ask us to stop processing them.
Our priority is to guarantee your security and process your data in accordance with European regulations.

If you want more information about the processing of your data, consult the different sections of the privacy policy below:

Who is responsible for the processing of your personal data?

Identity: The Genuine Travel Experience SL

Registered office: calle Mariá Cubì, nº 10 – 7º-1ª 08006 Barcelona (Spain)

C.I.F. nº: B70643259

Email: support@thegenuinetravel.com

The Genuine Travel Experience SL has designated a contact person as the internal GDPR manager within your organization. If you wish to make a query regarding the processing of your personal data, you can contact him by email: support@thegenuinetravel.com

What personal data do we collect?

The personal data that the user may provide:

- Name and surname

- Phone number

- CIF/NIF

- Business name

- Bank data

- Address and Zip

- Email.

- Location.

- IP address, date and time in which you accessed our services, internet browser you use and data about the device’s operating system.

Comments about the service to be hired and needs.

In some cases, it is mandatory to complete the registration form to access and enjoy certain services offered on the website, in this case to be able to be a user of it; Therefore, failure to provide the requested personal data or failure to accept this data protection policy means it will be impossible to subscribe and/or register for our services..

Why and for what purpose do we process your data?

At The Genuine Travel Experience SL we process the information provided to us by interested parties for the following purposes:

• Manage and carry out the service contracted by the user, its billing and collection.

• Customer data may be used to carry out market studies (statistical reports), which allow expanding and improving the products or services of The Genuine Travel Experience SL. In any case, no personal data will be included in the statistical reports prepared.

• Manage the sending of the information requested from us, as well as any other query you may have that is not subject to the conditions of the website or the contracting of the service.

• Develop commercial actions and carry out the maintenance and management of the relationship with the user, as well as the management of the services offered through the website and information tasks and subsequent follow-up.

• In some cases it will be necessary to provide information to Authorities or third companies for audit reasons, as well as handle personal data from invoices, contracts and documents to respond to claims from clients or Public Administrations.

We inform you that the personal data obtained, because of your registration as a user, will form part of the Record of Activities and Processing operations where The Genuine Travel Experience SL. is the owner, which will be updated periodically in accordance with the provisions of the RGPD.

What is the legitimacy for the processing of your data?

The processing of your data may be based on the following legal bases:

• Consent to contract online services from the website through the contact form and therefore for the execution of a contract at the request of the interested party. (Art.6.1 b) GDPR. For the execution of the provision of the corresponding service, the delivery of the data is necessary since, otherwise, the requested services cannot be offered.

• Processing of customer data to carry out statistical reports (market studies) based on the legitimate interest of the company, which is considered prevalent, to the extent that no more data will be processed than those provided by users with the sole purpose of being able to improve with respect to the services offered by the entity. Additionally, the statistical reports will not contain personal data of the users, being anonymized.

• To be able to respond to your request or query and follow up after contracting the service. Providing the data is voluntary, although, if you do not do so, the request, query or claim cannot be responded to. Therefore, the communication of your personal data for these purposes is a necessary requirement so that we can respond to the requests made in this way.

• The prospective offer of products and services to clients is based on the satisfaction of the legitimate business interest consisting of being able to offer our clients the contracting of products or services and thus achieve their loyalty. In any case, the authorization to process your data for this purpose is voluntary and your refusal would only have the consequence of the fact that you would not receive commercial offers for our products or services. However, we remind you that you have the right to object to this processing of your data, and you may do so by any of the means described in this Policy.

• Legitimate interest in the processing of our clients’ data in direct marketing actions and express consent of the interested party for everything related to automatic assessments and profiling.

• Compliance with legal obligations for fraud prevention, communication with public authorities and claims from third parties.

How long do we keep your data?

The processing of data for the purposes described will continue for the time strictly necessary to comply with the commercial relationship with the client, as well as for compliance with the legal obligations arising from the processing of the data.

To which recipients are your data communicated?

In some cases, only when necessary, The Genuine Travel Experience SL will provide user data to third parties. However, data will never be sold to third parties. The external service providers with whom The Genuine Travel Experience SL works may use the data to provide the corresponding services, however, they will not use said information for their own purposes or for transfer to third parties.

The Genuine Travel Experience SL seeks to guarantee the security of personal data when sent outside the company and ensures that third-party service providers respect confidentiality and have appropriate measures to protect personal data. These third parties have the obligation to guarantee that the information is treated in accordance with data privacy regulations and in accordance with the provisions of Art.28 RGPD and Art.32.

In some cases, the law may require the disclosure of personal data to public bodies or other parties, only what is strictly necessary for compliance with such legal obligations.

The personal data obtained may also be shared with other companies in the group.

The Genuine Travel Experience SL as Data Processor, we have to inform that the owner of the personal data used and stored by the client within the framework of the services offered by the Website, are the property of the client acting as the sole person responsible for the data. . In this way, The Genuine Travel Experience SL acts as the person in charge of hosting this data. Therefore, it informs that it will not access or use this data, unless it is strictly necessary within the framework of the execution of the services and within the established technical and security limitations.

Therefore, The Genuine Travel Experience SL as a service provider will not resell this data or use it for personal purposes (such as data mining, profiling or direct marketing).

In what cases can The Genuine Travel Experience SL be forced to access the data stored and used by the client within the framework of the services?

The Genuine Travel Experience SL. You will only access this data under two circumstances:

• To guarantee the correct execution of the services and improve customer service when the latter contacts The Genuine Travel Experience SL support. In this case, access to customer data will be regulated by specific permissions and specific control and security measures.

• To comply with legal obligations within the framework of judicial and/or administrative requirements. These requirements are strictly regulated.

Access within the framework of The Genuine Travel Experience SL support:

When the client contacts The Genuine Travel Experience SL support, depending on the reason for the query, they can access two categories of data. On the one hand, with the aim of better responding to the client’s request, The Genuine Travel Experience SL support will access the information provided by the client when creating their The Genuine Travel Experience SL account (name, surname, telephone number, email ...).

On the other hand, exclusively at the express request of the client and subject to the technical limitations of each service, The Genuine Travel Experience SL support can access the data stored by the client in its services with the aim of identifying the origin of a problem and, where appropriate, solve it.

Access within the framework of the request of a judicial or administrative authority:

To comply with current regulations, The Genuine Travel Experience SL is obliged to respond to requests from judicial or administrative authorities. These data access requests are governed by a strict legal framework, so The Genuine Travel Experience SL only authorizes them once it has verified their validity and foundation. Furthermore, if the request or the Law does not prevent it, The Genuine Travel Experience SL undertakes to inform the client of said request as soon as possible. Applications from a third country will only be processed when they are based on an international agreement, such as a judicial cooperation treaty in force between the requesting country and the European Union or a Member State.

Where is your data stored?

Generally, data is stored within the EU. The data that is sent to third parties that do not belong to the EU, we will ensure that they guarantee a sufficient level of protection, by having Binding Corporate Rules (BCR). You can consult the list of these countries on the European Commission website. Thanks to the guarantees offered by The Genuine Travel Experience SL regarding data transfer, the client can comply with its regulatory obligations. Article 45 of the GDPR, which specifies cases of "transfers based on an adequacy decision", establishes that a transfer of personal data may take place to a third country or international organization when the Commission has decided that the third country, a territory or one or more specific sectors of that third country, or the international organization concerned, guarantee an adequate level of protection. Such transfer will not require any specific authorization.

Call recording

Calls may be recorded to process your requests or respond to your queries, as well as to evaluate and improve the responses offered by our agents and analyze the decisions made based on said responses.

Your data will be processed on the basis of the legitimate interest of the entity, this being prevalent due to the need to have instruments to be able to assess and improve the quality of the responses we offer and the decisions you make based on them. Also to increase security and have a means of accreditation of the services or products requested and those offered by us, being necessary to record the calls.

The recording will be kept for a minimum period of 12 months, and in any case until your request has been processed or your query has been answered. In the event that new data is collected by telephone as a result of a claim, contract, change of product or service, etc. The recording will be kept as proof of the data collection as long as some type of legal responsibility arising from the relationship maintained may arise. The information relating to the evaluation of the decisions made by users based on the answers provided is maintained for a period of 12 months.

Processing of personal contact data for commercial calls

Sometimes, The Genuine Travel Experience SL processes professional contact data that it obtains from the Internet to contact interested parties by telephone and try to close a commercial meeting with them or offer them services or products.

Taking into account the above, said treatment is based on the provisions of Art. 6.1.f) of the RGPD (legitimate interest), given that, in any case, the following premises are met:

a) The processing refers only to the data necessary for the professional location of the interested party.

b) The purpose of the treatment is to maintain relationships of any kind with the legal entity in which the affected person provides their services.

The same presumption operates for the processing of data relating to individual entrepreneurs and liberal professionals, when it refers to them only in that capacity and is not processed to establish a relationship with them as natural persons. In any case, interested parties may object to their processing at any of the contact addresses of The Genuine Travel Experience SL, as it is not mandatory for the entity to carry out such processing. The data will be kept for the indicated purpose indefinitely, unless the interested party objects, in which case, it will be deleted.

What rights do you have and how can you exercise them?

You can direct your communications and exercise your rights by making a request to the following email: support@thegenuinetravel.com

Under the provisions of the RGPD you can request:

• Right of access: you can request information about the personal data that we have about you.

• Right to rectification: you can communicate any change in your personal data.

• Right to deletion and to be forgotten: you can request deletion after blocking personal data.

• Right to limit processing: implies the restriction of the processing of personal data.

• Right to object: you can withdraw your consent to the processing of the data, opposing further processing.

• Right to portability: in some cases, you can request a copy of personal data in a structured, commonly used, and machine-readable format for transmission to another controller.

• Right not to be subject to individualized decisions: you can request that decisions not be made that are based solely on automated processing, including profiling, that produce legal effects or significantly affect the interested party.

In some cases, the request may be rejected if you request that data necessary to comply with legal obligations be deleted.

Likewise, if you have any complaint about the processing of your data, you can submit a claim to the data protection authority: www.aepd.es.

Who is responsible for the accuracy and veracity of the data provided?

The user is solely responsible for the veracity and correctness of the data included, exonerating The Genuine Travel Experience SL of any responsibility in this regard. Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep it duly updated. The user agrees to provide complete and correct information in the registration or subscription form. The Genuine Travel Experience SL reserves the right to terminate the contracted services that have been concluded with users, in the event that the data provided is false, incomplete, inaccurate or not updated.

The Genuine Travel Experience SL is not responsible for the veracity of information that is not its own creation and for which another source is indicated, and therefore does not assume any responsibility for hypothetical damages that may arise from the use of said information.

The Genuine Travel Experience SL reserves the right to update, modify or delete the information contained on its web pages, and may even limit or not allow access to said information. The Genuine Travel Experience SL is exonerated from liability for any damage or harm that the user may suffer as a result of errors, defects or omissions in the information provided by The Genuine Travel Experience SL provided that it comes from sources other than the same.

What security measures do we apply to protect your personal data?

The Genuine Travel Experience SL has adopted the security levels of protection of Personal Data legally required, and seeks to install other means and additional technical measures at its disposal to avoid loss, misuse, alteration, unauthorized access and theft of the data. Personal Data provided to The Genuine Travel Experience SL The Genuine Travel Experience SL is not responsible for hypothetical damages or losses that may arise from interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operational functioning of this electronic system, caused by for reasons beyond the control of The Genuine Travel Experience SL. of delays or blockages in the use of this electronic system caused by deficiencies or overloads of telephone lines or overloads in the Data Processing Center, in the Internet system or in other electronic systems, as well as damages that may be caused by third parties people through illegitimate interference beyond the control of The Genuine Travel Experience SL However, the user must be aware that security measures on the Internet are not impregnable, given that no online service can guarantee absolute security.

Links to other websites

On the website www.thegenuinetravelexperience.com, there may be links to other web pages. By clicking on one of these links and accessing an external website, the visit will be subject to the privacy policy of said website, leaving The Genuine Travel Experience SL. disassociated from any type of responsibility regarding its privacy policy. It will only be liable for those redirections or links under the domain and ownership of the The Genuine Travel Experience SL group of companies.

Can the privacy policy be modified?

We may modify the Privacy Policy from time to time. Visit this page regularly to know the current situation. We will indicate the dates of the last revisions of this Privacy Policy at the bottom of that page; all revisions will take effect upon publication.